Refund policy

Returns

Refund/ Return cases are accepted within 7 days after delivery.

You only have 07 days from the date of delivery to return your item(s).
We only return or replace the item if damaged, defective, or not as ordered. We do not refund or return if you simply change your mind about the product. We encourage you to consult our customer service to make sure you make the right choice when ordering and please read carefully the product’s information.

Returned items must comply with our returns policy:

Items must be returned unworn and unused, with all tags attached and the original packaging included.

Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, SneakBag will take 2-5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Cancel order

You can only cancel your order after 24 hours.

Please be informed that a management, processing and transaction fee (10% of your total order value) will be applied for the cancellation.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded and returned.

Exchanges

We only replace items if they are defective or damaged. You have 24 hours to change your mind about a model or size from when you complete your order or if you need to exchange it for the same item, send us an email at [email protected]. If after this time, we regret that we cannot change the model or size according to your request because the goods have been shipped.

Shipping

To return your product. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.